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Help Center

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Help Center

Get all the help you need.

Shopping online can get a little overwhelming.

So you’re in the right place if you have questions about your account, shipping, refunds or anything related to your experience.

 

Account Fun

All you need to know about your account 

Shipping Details

5-day average on domestic shipments.

Refunds & Returns

We have a 30-day money-back guarantee

Product Questions

All your product-specific questions answered.

We’ll get back to you within 24.

~

Account Fun

How do I create an account?

1. Open the pink menu in the top right of any page.

2. Click Your Account.

3. In Register section, fill out the form.

4. Then just hit the Register button!

Pro Tip:
You can also create an account during the checkout process – just look for the Create Account links above and below the billing fields.

Keep in mind, you can check out without creating an account (i.e. “Guest Checkout”), but if you want to see your download history, you’ll need to create an account before you finish checking out.

How do I log in to my account?

1. Open the pink menu in the top right of any page.

2. Click Your Account.

3. In Login section, enter your usersname and password.

4. Then just hit the Login button!

Pro Tip:
If you don’t see any log in forms after you click Your Account, then you’re already logged in!

How do I change my password?

1. Open the pink menu in the top right of any page.

2. Click Your Account (make sure you’re logged in to your account first).

3. Click the Account details link in the left menu.

4. Fill out the password fields towards the bottom of the form.

5. Click the Save Changes button.

6. Check your email for a password confirmation. Save it for your records.

Pro Tip:
Make sure to choose a strong password to keep your account secure. When you type your new password, you’ll see a little rating emoticon to tell you how strong it is 🙂

How do I edit my address?

1. Open the pink menu in the top right of any page.

2. Click Your Account (make sure you’re logged in to your account first).

3. Click the Addresses link in the left menu.

4. Click the edit link next to the address you want to change (billing or shipping).

5. Click the Save Address button.

How do I access my spread downloads?

1. Open the pink menu in the top right of any page.

2. Click Your Account (make sure you’re logged in to your account first).

3. Click the Downloads link in the left menu.

4. Click the product name link in the right-hand column to start your download.

Pro Tip:
-Use the product download links in your Order Complete email for quick access.
-Many of your downloads will come in .ZIP files. Learn how to unzip files on the iphone.
-Have spread questions? Learn more about what goes in a spread here.

How do I delete my account?

Email us and we will delete it for you.

*Extra stuff to know...

-You can always learn more about how we protect your privacy.

Just go to Your Account and click on the Downloads link. That’s it!

Featured Question

How do I find the spreads I bought in the past?

Shipping Details

Do you ship internationally?

You bet we ship abroad – for Bracelets, Stamps and Door Hangers, but not Tracker Pads!

Just make sure your country is on this list.

Our international shipping rates are only $2.

Do you ship to Alaska and Hawaii?
Of course. We’re Americans after all! 🙂

Same rate as continental U.S. … that’s $1.

How much does shipping cost?

We only charge … wait for it … $1 for U.S customers … and only $2 for everyone else on planet earth!

We ship abroad for BraceletsStamps and Door Hangers (but not Tracker Pads).

Learn more

What if I don't get my shipment?
Don’t worry. Unfortunately, this isn’t uncommon with U.S. mail.

If you have any issues with receipt of your order or believe your shipment may be lost, just email us at whitney@lifebywhitney.com. We’ll help you take care of it.

Do you offer tracking?

Since we ship via USPS, tracking is only available for Tracker Pads.

Tracking is not available for Bracelets, Stamps or Door Hangers.

Learn more

How do I edit shipping address?

1. Open the pink menu in the top right of any page.

2. Click Your Account (make sure you’re logged in to your account first).

3. Click the Addresses link in the left menu.

4. Click the edit link next to theaddress you want to change (shipping or billing).

5. Click the Save Address button.

*Extra stuff to know...

-We ship to all U.S. states (that’s all 48 contiguous states plus Alaska and Hawaii) for a flat rate specified at checkout.

-We also ship internationally for a flat rate specified at checkout (for Bracelets, Stamps and Door Hangers, but not Tracker Pads).

-International shipping is only available to the 180 countries sanctioned by USPS.

-All our shipments are sent via USPS and tracking availability will be subject to USPS mail type specifications.

” All domestic shipping costs only $1. All international rates are only $2!

Quick Answer

What are your shipping rates?

Refunds & Returns

Do you offer refunds?

Yup. We offer full refunds on all shippable products (e.g. stamps, door hangers) through our 30-Day Money-Back Guarantee.

You must complete the Return Form or send an email (“Return Email”) that includes your (i) account email (ii) order number (iii) and explanation why you, the buyer, are requesting a refund.

Just make sure your order was received within the last 30 days before sending us the return email.

We don’t offer refunds or returns on downloadable products (e.g. spreads), however, if you didn’t receive your download for some reason, please email us asap at whitney@lifebywhitney.com.

Learn more

How do I get a refund?

It’s as easy as pie! Just fill out the Return Form below on this page to get started. We will then email you if we need any clarification.

We are completely cool with refunding your money, but to be fair to us, a few conditions need to be met first:

-You have to submit the Return Form within 30 days of receiving your order (we have this rule so the goods are still in tip-top shape).

-You have to pay the return shipping (it’s usually only a couple bucks).

-Your returned goods must be in their original, pretty condition (if your dog took a bite of it, we won’t accept it, and no-go on the refund).

When do I get my refund?

Within 4 weeks of shipping back to us – it’s usually much quicker than that 🙂

Once we confirm your order information (and assuming your returned product is not in shambles), we’ll refund the card you paid with on the website.

Just please be patient and keep in mind the time it takes for the returned product to be delivered back to us (5 days) + processing time on our end (3 days max) + banking/merchant accounts to clear and do their thing (another 5 days).

We will do our best to update you (via your account email) with any important updates.

Who pays for return shipping?

You do. We don’t refund return shipping.

The good news is … you probably won’t be doing much returning, since our products are top notch 🙂

… and don’t forget, we do refund your full purchase price as long as you meet the conditions above.

*Extra stuff to know...

-You can cancel any order any time before it’s shipped. Just make sure to email us asap.

-We usually ship orders within 48 hours, so cancel your order before then.

-If you didn’t cancel your order within that time frame (before your order is shipped), then title & risk of loss is passed to you when it is given to the carrier. That’s just the way mail works, but contact us anyway if you need help and we’ll do our best to make things easy.

We offer a 30-Day Money-Back Guarantee!

Quick Answer

What's your refund policy?

"Get the largest collection of journal spreads, helpful tools, inspiration galleries and blog resources to lead you on your creative journey!”

    Return Form

    Complete your return request here.

    * Please make sure your order was received within the last 30 days before completing this form!

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