Account Info

All you need to know about your account.

How do I create an account?

1.  Click Hi There! Log In in the top toolbar of any page.

2.  Click on Create a new Account under the log in form.

3.  Then just fill out the form!

 

 

Tips:

  • You can also create an account during the checkout process – just look for the Create Account links above and below the billing fields.
  • If you want to be able to see your download history (as described above), you need to create an account before you check out.
  • Once again, you can check out without creating an account (i.e. Guest checkout), but to see your download history, you’ll need to have created an account before you checked out.

How do I log in to my account?

1.  Click Hi There! Log In in the top toolbar of any page.

2.  Enter your username and password.

3.  Then just click on Login button.

Tips:

  • If you see Your Account in the top bar instead of Hi There! Log In, then you’re already logged into your account!

How do I change my password?

1. Click on Your Account in the top toolbar (make sure your Logged in to your account first).

2. Click the Account Details box or the Account details link in the left menu.

3. Fill out the password fields towards the bottom of the form.

4. Click the Save Changes button.

5. Check your email for a password confirmation. Save it for your records.

 


Tips: 

  • Make sure to choose a strong password to keep your account secure.
  • When you type your new password, you’ll see a little rating emoticon to tell you how strong it is 🙂

How do I edit my address?

1. Click on Your Account in the top toolbar (make sure your Logged in to your account first).

2. Click the Addresses box or the Addresses link in the left menu.

3. Click the edit link next to the address you want to change (billing or shipping).

4. Click the Save Address button.

 

Tips: 

  • You can also hover over Your Account in the top toolbar and select Your Addresses from the drop-down for quicker access.

How do I access my spread downloads?

1. Click on Your Account in the top toolbar (make sure your Logged in to your account first).

2. Click the Downloads box or the downloads link in the left menu.

3. Click the product name link in the right-hand column to start your download.

 

 

Tips: 

How do I add a product to my 'Wishlist'?

1.  Go to the shop page.

2.  Click the heart icon ♥ underneath a product image. The product has now been added to your wishlist!

3.  To view your wishlist, click the ‘View Wishlist’ button in the drop box notification that appears in the top-right of your screen.

 

 

Tips:

  • You can also see your wishlist by going to Your Account in the top toolbar and selecting My Wishlist from the drop-down list.
  • Or you select the heart icon next to the Buy Button on each individual product page.

How do I delete my account?

Email us and we will delete your account for you.

*Extra stuff to know...

Shipping

Shipping can be boring. Let’s make it fun.

Do you ship internationally?

You bet we ship abroad – for BraceletsStamps and Door Hangers, but not Tracker Pads!

Just make sure your country is on this list.

Our international shipping rates are only $2.

Do you ship to Alaska and Hawaii?

Of course. We’re Americans after all! 🙂

Same rate as continental U.S. … that’s $1.

How much does shipping cost?

Are you ready for this?

We only charge … wait for it … $1 for U.S customers … and only $2 for everyone else on planet earth!

We ship abroad for BraceletsStamps and Door Hangers (but not Tracker Pads).

Learn more

Do you offer tracking?

Since we ship via USPS, tracking is only available for Tracker Pads.

Tracking is not available for Bracelets, Stamps or Door Hangers.

Learn more

What if I don't get my shipment?

Don’t worry.

If you have any issues with receipt of your order or believe your shipment may be lost, just email us at whitney@lifebywhitney.com. We’ll help you take care of it.

*Extra stuff to know...

  • We ship to all U.S. states (that’s all 48 contiguous states plus Alaska and Hawaii) for a flat rate specified at checkout.
  • We also ship internationally for a flat rate specified at checkout (for BraceletsStamps and Door Hangers, but not Tracker Pads). 
  • International shipping is only available to the 180 countries sanctioned by USPS.  
  • All our shipments are sent via USPS and tracking availability will be subject to USPS mail type specifications.

Refunds & Returns

30-Day Money-Back Guarantee!

Do you offer refunds?

Yup. We offer full refunds on all shippable products (e.g. stamps, door hangers) through our 30-Day Money-Back Guarantee.

You must complete the Return Form or send an email (“Return Email”) that includes your (i) account email (ii) order number (iv) and explanation why you, the buyer, are requesting a refund.

Just make sure your order was received within the last 30 days before sending us the return email.

We don’t offer refunds or returns on downloadable products (e.g. spreads), however, if you didn’t receive your download for some reason, please email us asap at whitney@lifebywhitney.com.

Learn more

How do I get a refund?

It’s as easy as pie! Just fill out the Return Form below on this page to get started. We will then email you if we need any clarification.

We are completely cool with refunding your money, but to be fair to us, a few conditions need to be met first:

  • You have to submit the Return Form within 30 days of receiving your order (we have this rule so the goods are still in tip-top shape).
  • You have to pay the return shipping (it’s usually only a couple bucks).
  • Your returned goods must be in their original, pretty condition (if your dog took a bite of it, we won’t accept it, and no-go on the refund).

Who pays for return shipping?

You do. We don’t refund return shipping.

The good news is … you probably won’t be doing much returning, since our products are top notch 🙂

… and don’t forget, we do refund your full purchase price as long as you meet the conditions above.

When do I get my refund money?

Within 4 weeks of shipping back to us – it’s usually much quicker than that 🙂

Once we confirm your order information (and assuming your returned product is not in shambles), we’ll refund the card you paid with on the website.

Just please be patient and keep in mind the time it takes for the returned product to be delivered back to us (5 days) + processing time on our end (3 days max) + banking/merchant accounts to clear and do their thing (another 5 days).

We will do our best to update you (via your account email) with any important updates.

*Extra stuff to know...

  • You can cancel any order any time before it’s shipped. Just make sure to email us asap.
  • We usually ship orders within 48 hours, so cancel your order before then.
  • If you didn’t cancel your order within that time frame (before your order is shipped), then title & risk of loss is passed to you when it is given to the carrier. That’s just the way mail works, but contact us anyway if you need help and we’ll do our best to make things easy.

Return Form

COMPLETE YOUR RETURN REQUEST

* Please make sure your order was received within the last 30 days before completing this form!