Do you offer refunds?
How do I get a refund?
It’s as easy as pie! Just fill out the Return Form below on this page to get started. We will then email you with next steps.
We are completely cool with refunding your money, but to be fair to us, a few conditions need to be met first:
- You have to submit the Return Form within 30 days of receiving your order (we have this rule so the goods are still in tip-top shape).
- You have to pay the return shipping (it’s usually only a couple bucks).
- Your returned goods must be in their original, pretty condition (if your dog took a bite of it, we won’t accept it, and no-go on the refund).
Who pays for return shipping?
You do. We don’t refund return shipping.
The good news is … you probably won’t be doing much returning, since our products are top notch 🙂
… and don’t forget, we do refund your full purchase price as long as you meet the conditions above.
When do I get my refund money?
Within 4 weeks of shipping back to us – it’s usually much quicker than that 🙂
Once we confirm your order information (and assuming your returned product is not in shambles), we’ll refund the card you paid with on the website.
Just please be patient and keep in mind the time it takes for the returned product to be delivered back to us (5 days) + processing time on our end (3 days max) + banking/merchant accounts to clear and do their thing (another 5 days).
We will do our best to update you (via your account email) with any important updates.
*Extra stuff to know...
- You can cancel any order any time before it’s shipped. Just make sure to email us asap at firstname.lastname@example.org.
- We usually ship orders within 48 hours, so cancel your order before then.
- If you didn’t cancel your order within that time frame (before your order is shipped), then title & risk of loss is passed to you when it is given to the carrier. That’s just the way mail works, but contact us anyway if you need help and we’ll do our best to make things easy.
Do you ship internationally?
Do you ship to Alaska and Hawaii?
Of course. We’re Americans after all! 🙂
Same rate as continental U.S. … that’s $1.
How much does shipping cost?
Do you offer tracking?
What if I don't get my shipment?
If you have any issues with receipt of your order or believe your shipment may be lost, just email us at email@example.com. We’ll help you take care of it.
*Extra stuff to know...
- We ship to all U.S. states (that’s all 48 contiguous states plus Alaska and Hawaii) for a flat rate specified at checkout.
- We also ship internationally for a flat rate specified at checkout (for Bracelets, Stamps and Door Hangers, but not Tracker Pads).
- International shipping is only available to the 180 countries sanctioned by USPS.
- All our shipments are sent via USPS and tracking availability will be subject to USPS mail type specifications.
* Please make sure your order was received within the last 30 days before completing this form!